Q: I hope no one has to ever deal with returning or any billing issues with sears/kmart

helloamy1977
130
I have had so many problems with these recent orders from kmart and sears. They have billed me incorrectly so many times and trying to get it straightened out is impossible. They have the heaviest accents. They dont know what Im saying and they transfered me to the wrong number 5 times in a row. They also have lost my order when i go to pick up on 2 occasions. I have 2 invalid charges on my account from kmart that they have no clue where they came from. When I reached a manager after being on hold for 33 min. she read the notes and said she was putting through a credit and it would show up in 24-48hrs. I week passed I called them and no one had a clue of what I was talking about even when I had her name.  Now I have to file fraud with my bank and close the card. I noticed they have a bbb score of a- which is good but they have over 15,000 complaints.  Even though they have had some amazing deals lately its not worth it to me.

helloamy1977 posted Nov 07, 2012
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8 Comments
rockinnrolla
I had 1 issue where my order was canceled from Sears and was still charged. I called them numerous times and they kept saying to wait and check my account. I finally emailed them and they emailed me back saying that I was never charged for the item, I even faxed them the statment from Paypal. I finally opened a case with from Paypal and got my money back. I have ordered so many things from them and this has been the only issue I have ever had. Sorry you have close your bank card that stinks. :(
rockinnrolla (rep: 159k) posted Nov 07, 2012
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helloamy1977
Yes that is another situation that happened to me. I never picked up an order from the store and they said it was picked up and I was charged for it. Im not even sure if that was resolved now that I think of it. They have a very strange process where when you call in with an issue and it involves crediting you back, they forward your info to another dept to work on it for you. Then if you are lucky you hear back from them but I usually dont.
helloamy1977 (rep: 2.53k) posted Nov 07, 2012
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rockinnrolla
The people had no idea what they were talking about. They need to do some better training.
rockinnrolla (rep: 159k) posted Nov 07, 2012
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helloamy1977
yes that has to be the problem...they were putting me on hold every few seconds because they didn't know how to answer my questions.
helloamy1977 (rep: 2.53k) posted Nov 07, 2012
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bbattag
Just email them. That's the only way I've dealt with them. And request a supervisor in your email.

I just had an issue where I cancelled an in store pickup order. The agent confirmed it was cancelled and told me I'd get a credit shortly. Then it never came. I contacted them again and they said the order was picked up, which it wasn't. I explained this to them and they finally issued me a credit.
bbattag (rep: 6.76k) posted Nov 07, 2012
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dealwagger
Thanks for this, it will certainly put me on my guard, although I might hold of on shopping with them. I have noticed that in stores Kmart is a mess--constantly out of stock and more employees than customers in the store. I wonder how they're still around?
dealwagger (rep: 10.2k) posted Nov 07, 2012
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rd995
i never had any problems related to my orders with sears or Kmart, the only problem i have is that every time i go to Kmart is a mess like a tornado just passed by very disorganized
rd995 (rep: 107k) posted Nov 08, 2012
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helloamy1977
yes thats so true every kmart store Ive ever been in for as long as I can remember has been a mess and never a good deal only online recently.
helloamy1977 (rep: 2.53k) posted Nov 09, 2012
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