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Zune Owners: Replace Broken Zune Headphones with Premium for Free!

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Dec 19, 2009
zune for the win
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Nov 30, 2009
just got zune Premium headphones today. I requested 2 weeks ago. It's Free. no, you kept your old broken headphones.
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May 11, 2009
I did this today after realizing mine were broken when i pulled them out of my pocket. Not sure which i will recieve. I said i had `headphone', and not 'earbuds' so i dont know if this will make a diffrence. The lady i got had a strong acent but was still very nice! And I dont have to ship my others back in, its just a matter of waiting! *under my breath* PREMIUM! plz,plz,I did this today after realizing mine were broken when i pulled them out of my pocket. Not sure which i will recieve. I said i had `headphone', and not 'earbuds' so i dont know if this will make a diffrence. The lady i got had a strong acent but was still very nice! And I dont have to ship my others back in, its just a matter of waiting! *under my breath* PREMIUM! plz,plz,plz!?!
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Apr 29, 2009
I did this a couple o days ago but the lady said I have to get the standard headphones, but im still happy, if it gets here!!!
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Feb 26, 2009
on the phone with them now. they are sending me new headphones. no problem. (good find! great deal - loves these headphones in terms of sound quality but there seems to be a durability issue. as long as i can get them to swap them out, i'm happy)
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Feb 16, 2009
i just called, you dont even need to send in the old headphones. if your not under warranty though youll get boned
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Feb 09, 2009
I just called and they said I was out of warranty and that I can't get them. I got it at Christmas!
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Feb 03, 2009
my headphones just stopped working. i called and they told me that my zune was out of warranty. i bought it brand new two weeks ago. i think im going to call back
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Jan 25, 2009
i just called and they are sending me new ones and i dont have to send my old ones back! thanx i luv zune headphones and i'd be bummed if i had to listen to crappy normal ones!
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Dec 18, 2008
No, i just requested new headphones, and i got my zune over a year ago, just ask for accessory support, then say none of these, they should connect you to a customer support person.
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Dec 15, 2008
My headphones actually did break, and i was wondering do you have to be under a waranty for them to replace the headphones/has anyone gotten the headphones while they weren't under waranty?
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juanmitheman Aug 24, 2008
I got mine. When i was calling for the replacement ones i acted stupid. they asked me which headphones i had and told them the zune ones and the guy asked are they the ones that go directly in your ear and im like yea....(i had the regular ones and i got the premium ones)
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egghead Apr 09, 2007
i personally like the original headphones and mine broke cuz i break headphones like a maniac... anyone willing to donate their (original) headphones to me? :) if so email me @ geniusmonster@hotmail.com please and thank you XD
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ujaas Mar 15, 2007
Great Find GOT MY PREMIUM head phones TODAY!
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xichigox Mar 20, 2007
What did you tell the CSR exactly? I got shipped a normal pair. You must have gotten lucky with the CSR!
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sorrow Mar 21, 2007
-- i just posted about this in an comment on the bottom of the page. They ask you if you had premium headphones, which of COURSE you did (cough cough). Check out my other post for more info :)
11 likes vote
j2e0s0u6s Mar 14, 2007
this are cool
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kyle88 Mar 11, 2007
i have been looking for these everwere
4 likes vote
ujaas Mar 10, 2007
UNFORTUNATELY i wasted 20 mins on the line w/ them and I asked them for zune premium headphones. He said he does not know what headphone I would receive. I told him that this was posted on zune.net and he said if it was, you will receive free premium ones. Is this confirmed that I will get premium head phones? Where have you received this info fro,?
13 likes vote
hoboto Mar 10, 2007
I've done some research, and apparently they do not sell the original Zune headphones. So we can only assume that they will replace it with premiums. The originals are only packaged with Zunes.
13 likes vote
ujaas Mar 10, 2007
Ok. Hopefully I will get them when they replaced my headphones. My headphones are snapped is half so it doesnt matter anyway. BTW they didn ask me to ship back head phones
9 likes vote
hoboto Mar 10, 2007
Awesome! Maybe it depends on the CS operator. Another user was asked to ship his back.
4 likes vote
twilliams75 Mar 10, 2007
Great find, I will try this when i get my zune from dealsplus!!!
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hoboto Mar 10, 2007
Yeah, the basic Zune headphones are pretty bad. They are too big for my ears... I'm going to try this tomorrow, just in case too many people call in today. :)
12 likes vote
ujaas Mar 10, 2007
my headphones snapped in HALF!!! WOW GREAT FIND!!
13 likes vote
xichigox Mar 10, 2007
I'm going to try this one out!
17 likes vote
sorrow Mar 10, 2007
Trust me, it works. I had a guy on zunescene.com recommend this to me.. just never occurred to me to post it on here! Took about 4 days for the headphones to arrive, but they are here, i didn't pay a penny, and they work fine! :)
14 likes vote
hoboto Mar 10, 2007
Did you have to turn in your old headphones, and were they broken? ;)
8 likes vote
ujaas Mar 10, 2007
did they say that u were going to give you regular headphones or were they going to give you premium ones?
8 likes vote
sorrow Mar 21, 2007
Sorry for the slow reply! The guy who told me about it said they asked for his old headphones, but didn't do anything when he didn't send them.. and they simply didn't ask me to do so. I told them i [b]had[/b] the premium headphones, and that they had simply stopped working -- but other headphones worked fine with my Zune, and the Zune headphones didn't work in other devices. All they asked for was name, address, phone number, and Zune serial number i believe.. Oh, and i had the standard headphones, which i haven't even taken out of the box to be honest.. but now i have the premium's because of this dead :D
11 likes vote
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