+ Add Chrome Extension

Ask & Share

Post New Topic

Cashback pending since July 10th..Is this normal?

renachai
9 0
I emailed customer service through contact form and sent email and absolutely no one has responded back. I even reached out on twiiter and no response. Anyone else have this issue? I have rcvd cashback in the past without any issues. Any suggestions? Order ID : 1132619504 Date : 2021-07-10 16:35 Store : RueLaLa Purchased Amount : $429.99 Estimated Cashback : $0 Status : Pending
renachai (L1) posted 29 days ago
158 views
4 Comments
Notbad

As noted, most of the transactions may take up to 45 days before your earnings are eligible for withdrawal.

Might be related to one of the following:
- Order may have been Canceled/returned
- Item(s) may be a part of their Cashback exclusions list

We will try to contact the business and see if they can figure out what's going on with this transaction.

Thank you

Notbad (L5) posted 28 days ago

10
Notbad

Hello renachai,

Found out that T&C for Rulala has been changed: they are not participating DealsPlus Cashback program.

I will follow up with you again via DM

Thank you

Notbad (L5) posted 28 days ago

20
renachai

I wish I knew they weren't participating before purchasing through here. It’s very misleading to keep their company under cashback if this is truly the case.

renachai (L1) posted 26 days ago

20
Notbad

@renachai,
They were, but T&C has changed. And they may come back and join the Cashback program again next month, quarter, or year.

We apologize for the inconvenience & will do our best to update the status as promptly as we can.

Thank you

Notbad (L5) posted 26 days ago

10