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Flight Delay Compensation

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My father in law pass away and my hubby is rushing home from USA to Singapore. He is using United Airline. The travel involves 3 connections, Idaho to San Francisco, San Francisco to Hong Kong, Hong Kong to Singapore. The dalay from Idaho to San Francisco screws up the whole chain. 1. Apparently, the airlines did not seems to assist to made the arrangment for the connections. That is, he has to check with the airline counter upon arrival for the next connection. Is that the norm? 2. If there is no connection to HongKong, he may need to stay over in SF for a night. This is not required if delay does not occur. The airline did nto offer to compensation. What is the consumer right here?Could someone share with me more about passenger rights and compensation.Thanks you. 
barang_square posted Mar 05, 2012

Yes. It is not always the norm but unfortunately sometimes they do treat passengers like this. Ask for them to comp a room if it is delayed overnight, sometimes they will. I wish I could give more advise but I don't travel often. I always have problems with United Airlines and Delta though. Good luck!

VirginiaPeanuts (rep: 12.4k) posted Mar 05, 2012


Depends if the tickets were confirmed or not and what the reason for the delay was.

What was the reason for the delay?

bbattag (rep: 7k) posted Mar 06, 2012


tickets is confirmed. Reason of delay did not specific very clear. Definitely not weather or mechanism. I think they have some problem with the alliances (canadian air).

barang_square (rep: 629) posted Mar 06, 2012


If it is weather, it is considered "Natural" and the airline does not have to compensate you.

bbattag (rep: 7k) posted Apr 29, 2012