I would try complaining via email. I feel as if that gets the job done more often than not. My daughter recently had an issue with her bank and called to try and sort it all out--the man was very rude to her and did not help her. She, too, was blamed for their error. She wrote to them on her account explaining what had happened and how she was treated and got everything sorted out almost instantly. I would explain that I understand things are insane for them for the holiday season, but that it is their job to make sure I get what I paid for. I hope you get your items soon! Good luck!

Additionally, if an email doesn't work, don't hesitate to send a complaint letter by snail mail. These often get more attention than an email.

Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051

Just remember to be courteous. Explain what happened using specific facts without letting your emotions get in the way. Explain how the rep was rude, how he was hard to understand, and that the situation was never resolved. But do it as politely as you can.

Here is a good sample complaint letter: http://www.clarkhoward.com/news/consumer-issues-id-theft/sample-complaint-letter/nFZ9/


Hope that helps. Good Luck!

I have used www.planetfeedback.com with some degree of success in resolving issues to a satisfactory point.

I have also decided not to do business with certain companies failing to show any desire to satisfy customers after performing poorly. Worst Buy is at the bottom of my list. Zatarains is another. Saturn and now GM.

There are other companies out there who appreciate customers and a free market will reward them over the companies providing poor service.