The highly anticipated Samsung Galaxy Note 7 made it's debut recently and the phone has been on sale for merely 2 weeks before news of the device's flawed battery reports surfaced. In an official press release from Samsung, they have since investigated the battery defect and discovered a cell issue in the new edition of the Galaxy Note 7.
“To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market.”
Since the battery issues have been uncovered, Samsung has halted all sales of the Galaxy Note 7 and is working with customers to recall and replace defective units with a new one over the course of the next few weeks.
The Samsung Galaxy Note 7 was an especially exciting release for Samsung fans with new innovative features like the Iris Scanner and of course, the water resistancy doesn’t hurt either. Reports of the battery flaw so early into the launch of the phone will not only hinder further phone sales but put a dent into the company’s image. How big of a dent depends on how the company resolve this issue in the coming weeks. However, recent events have curbed the company’s momentum at the most unfortunate time just as Apple is about to launch the iPhone 7 at the upcoming Apple Event on September 7th.
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According to cnet, there are approximately 35 cases that surfaced in the past few days on South Korean social media where users are posting their phones of their new phone and it’s evident in the phone has exploded due to a power defect. Details on the reasons for the defect is vague but judging from the photos so far, appleinsider notes that the defect may be due to “non-Samsung USB 3 type-C cabling as the culprit”.
USB Type-C cables are the new cables widely used for wired connectivity, charging your devices, transferring data and performs other similar functions. There are many popular retailers that manufacture and sell these type of cables but unfortunately not all of them are quality cables. A Google software engineer, Benson Leung, has reported on this problem having experienced it in the past and you can read about his reviews and insight into the USB Type-C cables on Google+.
We recommend keeping the device in the box and wait for the recall letter from Samsung in your email or mailbox as the company is currently working on recalling all phones sold worldwide and they will replace your current phone with a new one.
If you have any questions or need assistance with your Samsung devices, you can head over to this samsung.com/contactus page for assistance.