Nov 25, 2020
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About this Deal
It's no secret that many consumers hate Comcast. Now, they have more one reason to turn their anger toward the giant.
On Tuesday, Comcast announced it will roll out its 1.2 terabyte Wi-Fi data plan to all remaining Xfinity customers as of Jan. 1, 2021.
The changes will impact Xfinity customers in the northeast, as well as parts of North Carolina and Ohio, Comcast said in a press release detailing the changes.
The company says 95% of their customers use less than 1.2 TB of data per month, "even with COVID-level usage when most Americans are working and learning from home."
A Comcast sign.
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According to an explainer on Xfinity's website, users who go over the 1.2 TB cap will automatically receive blocks of 50 GB of extra data for $10 each. Customers will receive notifications warning when they approach the data cap.
The move has drawn outrage from customers upset at the timing of Comcast's decision, as millions of Americans remain close to home using their Wi-Fi more often to connect for school, work or other virtual activities.
"I'm glad they thought about doing this while in a pandemic when all everyone is using is their internet," said Twitter user @sglenn21. "How is this allowed?"
For years, Xfinity has ranked below average in customer satisfaction among internet service providers, according to the American Customer Satisfaction Index. However, in 2020, Xfinity received a score of 66, just above the average of 65 for all ISPs. The change marked the largest improvement year-to-year among all ISPs, found ACSI.
The giant has also found itself on multiple lists ranking the most hated companies in the US.