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May 24, 2021
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Walmart said an "external bad actor" was to blame for creating a series of fake accounts spawning email confirmations that contained a racial slur.

On Twitter, several users reported receiving emails containing racist language from the address help@walmart.com.

In a statement emailed to USA TODAY, Walmart spokesperson Molly Blakeman said the retailer is reviewing their sign-up process for accounts to ensure similar incidents don't happen again.

"We discovered that an external bad actor created false Walmart accounts with obvious intent to offend our customers," said Blakeman. "We were shocked and appalled to see these offensive and unacceptable emails."

Walmart did not disclose how many people received the email.

The world's largest retailer also said they are "looking into all available means to hold those responsible accountable."

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