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Forbes

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Nov 27, 2020
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This Black Friday, the winners in the battle between store-based and ecommerce retailers will be the companies that are quickest to get what consumers order into their eager clutches.

Thanks to investments they’ve made over the last decade, Walmart and Best Buy could get the edge over Amazon this year.

How so? Walmart and Best Buy let consumers order online and pickup their goods at the store while maintaining social distance from those who bring the goods curbside. For example, as I wrote in my new book, Goliath Strikes Back, Best Buy stores are a 15 minute drive from 70% of American households so consumers can order online and get contactless pickup at the stores as quickly as an hour later.

Meanwhile, Amazon Prime’s two-day delivery promise is becoming more well known for all the items that can’t be delivered within that time frame, according to Boston’s ABC affiliate WCVB.

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