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USA TODAY

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Nov 01, 2020
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As FedEx gears up for what should be a record-breaking holiday shipping season, company leaders Thursday showcased the latest tech-forward developments in its arsenal to help handle the surge in volume.

The FedEx leaders discussed in a virtual event how innovations like robotic arms at the Express World Hub in Memphis, delivery robot Roxo, automation at FedEx Ground facilities and a Mercedes-Benz collaboration will help the company move forward amid the COVID-19 pandemic and the flood of packages.

“With COVID-19 already dramatically accelerating e-commerce, we’re entering a peak season that the industry has never experienced before,” Chief Information Officer Rob Carter said. “Frankly, we’ve been in peak since the beginning of the pandemic… We’ve got to have the best technology and the productivity tools we can for our team members.”

The home delivery-focused FedEx Ground, the primary beneficiary among FedEx companies of the online shopping boom, has undergone several initiatives to better handle the smallest and largest packages it sees in its network, said Ted Dengel, managing director of operations technology and innovation at FedEx Ground.

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