Every time I hear anything about restaurant.com it's something terrible, usually "We don't accept their coupons, even though that's our chain name on there" or "We don't work with them, they don't have authority to sell coupons for us", and now this...
Thanks for sharing your experience so we can all learn from it, thumbs up to you!
jpanddanielle (rep: 96) posted Jul 14, 2012
I have actually used Restaurant.com quite a few times, and have mostly had positive experiences.
Yes, it is true that some restaurants show disdain towards the customers who walk in with this certificate. I think that's a huge mistake: they have a new customer, and if they leave with a good experience, it is likely that they would come back.
I once had a restaurant refuse to honor a certificate because we ordered from a "special menu." Since that time, I've become overcautious and (1) call them ahead of time to make sure they would honor the certificate; and (2) let them know as soon as I sit down, that I will be using this certificate, and ask them to point out the exceptions. That seems to work well.
In Lilywow's original posting ... if she would have ordered $80 worth of food but because of the certificate, she was forced to spend $120, then I agree, she did not see a huge benefit. But if would have spent $120 even otherwise, then don't forget to include the tax and tip; you will certainly see the savings.
Also ... each time I have bought a certificate, it is with a discount code.
Finally ... I do not work for or represent restaurant.com. Please treat my words at the face value, posted by a satisfied customer; please do not read any more to it. Thanks.
NMSoCal (rep: 1) posted Jul 15, 2012
yeah.it's really about the fine print and how much of a discount you get...restaurant.com offers a good amount of 80% off coupons..you just need to wait for them to get it..i use one often for sushi..usually works well..but recently they've changed their fine print to say that i need to spend $45 rather than the original $35..eh..still a good meal.
nimrodboy3 (rep: 68.2k) posted Jul 15, 2012
I use their certificates fairly often. There are only 2 restaurants in my area that I care to go to that participate, so I can only use them twice a month. Once on an 80% off deal I bought several gift certificates for myself and use them to buy individual certificates, usually in the lowest dollar amount offered (if fo my wife and I). That way I'm not strapped into buying too much food. The balance gives me a decent enough discount that it allows me to tip better and stretches the budget to go out a little more often.
Never had an issue with service or their certificates
nthsll (rep: 12.5k) posted Jul 16, 2012
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