Best Buy cancels some Black Friday orders days before Christmas | Hot Topics | an SFGate.com blog

What's the matter?

Comments (11)

bikerfaykarla
Dec 25, 2011
Well this makes sense! I bought a 55 inch Samsung TV on black Friday. I checked online and was displaying my order but I couldn't cancel or view the status and the automated system had no record of the order. I received no word from Best Buy until I called them on 12/19/11. The rep asked me when I would like the TV delivered. I said 12/22/11, then the day came and it arrived at noon. Not sure what happened but it did seem like if the order was going to be cancelled.

--I accidentally clicked on thumbs down! Please disregard one of them. :(
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socketassault
Dec 25, 2011
Haha. When will you people ever learn?
There are so many alternatives to Worst Buy, yet you can continue to flock to their stores for their overpriced electronics.

Protip Best Buy is always overpriced and the majority of their instore "deals" can be had cheaper online.

Stop going to their store and canceled orders will not be an issue anymore.
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akaricke
Dec 24, 2011
Bestbuy has the nerve to label certain shoppers "devil shoppers". Bestbuy is the devil themselves.
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dvinegrace83
Dec 24, 2011
ughhh....lame!! Although the holidays shouldn't just be about giving and receiving material things, this still sure as heck makes things frustrating and inconvenient for a lot of people!!
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victory1
Dec 24, 2011
Merchants should be held legally responsible for their online advertising. If they are unable to incorporate an accurate system of inventory control for online sales, then they should not be conducting business on line. Perhaps they deem themselves exempt of "bait and switch" laws for online advertising.
Although I personally did not make any BB purchases, I sympathize with the disappointment and frustration of those who did. Best Buy...you fail.
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kimeeb
Dec 24, 2011
I only placed one order with BB this season...got my product as promised, and on time. I feel bad for the people that have experience that. Shame on BB!
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hqian1
Dec 23, 2011
Best Buy normally does something to compensate those customers that got their orders canceled. Let's see what it does this time.
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baldieee09
Dec 24, 2011
I wouldn't say "normally" ...
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nimrodboy3
Dec 23, 2011
ouch..that bytes (yeah..that's right..i made a geeky pun..or something)
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allanrc689
Dec 23, 2011
BB had a midnight madness sale last nite. Item I wanted was NOT avaialbe during the sale, but was this AM at the "un" sale price. I received a replacement item vs the computer i ordered on BF, after I was asked to reconfirm the order 3 times, and they kept the charge open when the hold expired -- but you had to CALL (and wait nearly 2 hours) to get the replacement item
last item i bought from BB was put in the cart at one price, but charged at the non sale price when i checked out. NOTE the number of unhappy posts here [email protected] S/B looking for a new job REAL soon
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